Frequently Asked Questions
Everything you need to know about shopping at BabyMocs.
What materials are used in BabyMocs products?
We prioritize sustainability and safety, using premium vegan leather and GOTS-certified organic cotton to ensure our products are gentle on both your baby and the planet.
How do I choose the right shoe size for my child?
We recommend measuring your child's foot from heel to toe and adding 1-1.5 cm for growth. Please refer to our detailed Size Guide located on each product page for specific measurements.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic shipping usually takes 2-4 business days, while international shipping can take 5-10 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start a request.
Are your products ethically manufactured?
Yes, we work closely with small, family-owned factories in Europe that guarantee fair wages, safe working conditions, and high-quality craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for flexible installment payments.